Privacy Policy
What personal data of yours gets stored and what happens with it?
Irene Valis Therapy’s commitment to privacy:
1.1. Irene Valis Therapy (“us”, “we” or “our”) is committed to safeguarding the privacy of
our clients, associates and visitors of Irene Valis Therapy, as well as those who visit our
website.
1.2. Irene Valis Therapy is bound by the Privacy Act 1988 (Cth) (Privacy Act), the Australian
Privacy Principles, and other laws governing how health service providers handle
your Personal Information and Sensitive Information (including information about
your health).
1.3. This Privacy Policy (Policy) sets out how we collect and treat your Personal
Information and Sensitive Information. The Policy applies to our website
www.irenevalis.com, which is operated by us, and to the digital products and
services provided by us.
2. Definitions
In this Policy:
2.1. “Personal Information” is categorised as information held by Irene Valis Therapy, that
may identify you, or by which your identity might be reasonably determined. The
information you provide us may include, amongst other things, your name,
address, email address and phone number. It does not include “Sensitive
Information”.
2.2. “Sensitive Information” means any information about an individual’s racial or
ethnic origin, political opinions, membership of a political organisation, religious
beliefs or affiliation, philosophical beliefs, membership of a professional or trade
association, membership of a trade union, sexual preference or practices, criminal
record or health information.
3. Collection of Your Data
3.1. To provide our services to you, Irene Valis Therapy may receive and store Personal
Information and Sensitive Information (together, ‘your Data’) that you enter onto
our website, provide to us directly or give to us in other forms, including our
Waiver & Release Form and Participant Information Sheet.
3.2. Your Data may include your:
3.2.1. Contact details including name, phone number, address and email
address;
3.2.2. Payment and billing information, which we may use to bill you for our
services and to process your payments (including credit card details);
3.2.3. Health information (both physical and mental health) including
information relating to injuries past or present, or whether you are
pregnant;
3.2.4. Personal history and family history; and
3.2.5. Other information voluntarily provided by you.
Your Data is collected to ensure your safety and wellbeing, and that of other
participants and facilitators at Irene Valis Therapy, to send information, provide
updates and process purchases of services and products provided by Irene Valis Therapy.
3.3. Sensitive Information, which includes the definition of your Data relating to your
health, will not be collected unless you consent to the collection of that
information.
3.4. Irene Valis Therapy collects your Data from you in a variety of ways, including but not limited to: over the phone, via a website or online platform, social media and when our service is provided to you.
3.5. We may collect additional personal Data at other times, including but not limited
to, when you provide feedback, when you provide information about your
personal or business affairs, change your contact or email preference, respond to
surveys and/or promotions, provide financial or credit card information, or
communicate with us in any other way.
3.6. We may receive your Data from third parties. Those third parties may include your
medical practitioners, hospitals, clinics, lawyers and/or family members. If we do,
we will protect and use this information as set out in this Policy.
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4. Use of Your Data
4.1. Personal Information collected by us will only be used and disclosed for the
purpose for which it was collected as set out below. This includes maintaining
your account and contact details, providing you with our products and services,
and processing payments.
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4.2. Irene Valis Therapy may use Personal Information collected from you to provide you
with information and updates on our services, additional products, or
opportunities available to you.
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4.3. We may use your Personal Information to improve our products and services and
better understand your needs. We will inform you in advance and seek your consent in writing via the contact details you have provided, and all personal information would remain confidential.
4.4. We may from time to time use your Personal Information for another purpose
where it would be reasonably expected by you or if permitted by the Privacy Act.
This includes to effect or enforce a transaction, or procure advice from legal and
accounting firms, auditors and other consultants.
4.5. Sensitive information will only be used and disclosed for the purposes of market research, course design.
5. Disclosure of Your Data
5.1. Irene Valis Therapy may disclose your Personal Information (but not Sensitive
Information) to any of our insurers, professional advisers or suppliers insofar as reasonably necessary for the purposes set out in this policy.
5.2. Personal Information is only supplied to a third party when it is required for the
delivery of our services.
5.3. We may from time to time need to disclose Your Data to comply with a legal
requirement, such as a law, regulation, court order, subpoena, warrant, in the
course of a legal proceeding or in response to a law enforcement agency request.
5.4. We may use Your Data to protect the copyright, trademarks, legal rights, property
or safety of Irene Valis Therapy, www.irenevalis.com, its clients or third
parties.
5.5. We may also use and share aggregate or non-personally identifying information
about clients for market analysis, research, marketing or other purposes.
5.6. We will not disclose, sell, share or trade your Personal Information to any third
parties unless we first receive your consent, except as set out in this Policy.
5.7. Information that we collect may from time to time be stored, processed in or
transferred between parties located in countries outside of Australia.
5.8. By providing us with your Data, you consent to the terms of this privacy policy
and the types of disclosure covered by this policy. Where we disclose your
Personal Information to third parties, we will request that the third party follow
this policy regarding handling your personal information.
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6. Security of Your Data
6.1. Irene Valis Therapy is committed to ensuring that your Data is secure.
6.2. Irene Valis Therapy will take reasonable steps to protect your Data from misuse, loss,
unauthorised access and modification or disclosure.
6.3. Despite taking appropriate measures to protect your Data used and collected by
us, please be aware that no data security measures can guarantee 100% security
all of the time. The transmission and exchange of information is carried out at
your own risk.
6.4. We cannot guarantee the security of your Data that you transmit to us, or receive
from us. Although we take measures to safeguard against unauthorised
disclosures of your Data, we cannot assure you that your Data we collect will not
be disclosed in a manner that is inconsistent with this privacy policy.
6.5. You are solely responsible for maintaining the secrecy of any passwords and other
account information pertaining to our Platform or services.
7. Access to your Information
7.1. You may request details of your Data that we hold about you in accordance with
the provisions of the Privacy Act 1988 (Cth).
7.2. A small administrative fee may be payable for the provision of your Data. If you
would like a copy of your Data which we hold about you or believe that any of
your Data we hold about you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at irene@irenevalis.com
7.3. We reserve the right to refuse to provide you with your Data that we hold about
you, in certain circumstances set out in the Privacy Act.
8. Website
8.1. When you visit the website of Irene Valis Therapy www.irenevalis.com, we
may collect certain information such as browser type, operating system, website
visited immediately before coming to our site, etc.
8.2. This information is used in an aggregated manner to analyse how people use our
site, such that we can improve our service.
9. Marketing Emails
9.1. We may send you direct marketing emails and information about digital products and
services that we consider may be of interest to you.
9.2. If, at any time, you would like to stop receiving these promotional emails, you
may follow the opt-out instructions contained in any such email. Please note that
it may take up to three [3] business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you emails about
your account, any services you have requested or received from us, or for other
customer service purposes. We do not provide your personal information to other
organisations for the purposes of direct marketing.
9.3. If you receive communications from us that you believe have been sent to you
other than in accordance with this Privacy Policy, or in breach of any law, please
contact us using the details provided below.
10. Complaints about privacy
10.1. If you have any complaints about our privacy practices, please feel free to send in
details of your complaints to: irene@irenevalis.com
11.2. We take complaints very seriously and will respond shortly after receiving written
notice of your complaint.
11. Changes to privacy policy
11.1. Our Privacy Policy is subject to change.
11.2. Irene Valis Therapy may modify this policy at any time, in our sole discretion and all
modifications will be effective immediately upon our posting of the modifications
on our website, or through distribution by email. Please check back from time to
time to review our privacy policy.